Terms

1. Introductory provisions

1.1 These terms and conditions (hereinafter the “T&C”) govern the mutual rights and obligations of the contracting parties arising in connection with the conclusion of a purchase contract or a contract for the provision of services between the operator (hereinafter the “Seller”) and a natural or legal person (hereinafter the “Buyer”) through the web application available at https://eduplace.cz (hereinafter the “Platform”).

1.2 The T&C apply to the purchase of online courses, live online broadcasts (webinars), recordings of those broadcasts and supplementary materials (hereinafter the “Digital Content”) through the Platform.

1.3 These T&C further apply to the use of the study mode with artificial intelligence and to the purchase of credits used to pay for these services (hereinafter "AI Services"), see Articles 10 to 12.

1.4 The legal relations between the Seller and the Buyer are governed by these T&C and, to the extent not covered by them, by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

2. Definitions

• Course — structured digital educational content made up of lessons (videos, texts, materials).
• Live broadcast (Live) — a video conference at a previously announced time led by a trainer.
• Trainer — a natural person engaged by the operator to lead educational content.
• Consumer — a natural person entering into a contract outside the scope of their business activity.
• Material — a file the Buyer uploads to the Platform for study (a document, photos of notes, etc.).
• Credit — a prepaid balance in the user account used to pay for AI Services.

3. Conclusion of the contract and registration

3.1 To purchase Digital Content, the Buyer creates a user account by entering an email address, a name and a password (or via a sign-in link sent by email).

3.2 The contract between the Seller and the Buyer is concluded at the moment the payment is successfully credited to the Seller's account through the Stripe payment gateway, or, in the case of free access, at the moment the purchase is confirmed.

3.3 After the contract is concluded, the Buyer receives a purchase confirmation at the email address provided, together with a link to the content made available.

4. Price and payment terms

4.1 The price of Digital Content is always stated with the individual course on the Platform. The Seller is not a VAT payer; prices are final. Credit prices are governed by Article 11.

4.2 Card payments are processed through the payment gateway Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Dublin 2, Ireland). The Seller has no access to payment card details.

4.3 After a successful payment a tax document (invoice) is issued to the Buyer; it is available in their user account and sent by email.

4.4 Promo codes and discounts are valid only under the conditions set for the specific code (validity period, maximum number of uses).

4.5 Credits can also be paid by bank transfer or QR payment based on a proforma invoice. The Credit is added automatically once the payment reaches the Seller's account, usually by the second business day. The proforma invoice may also be paid by another person.

5. Delivery of digital content

5.1 Purchased Digital Content is made available to the Buyer immediately after successful payment in their user account at https://eduplace.cz/learn/.

5.2 For Live courses the link to join the broadcast is available in the user account from 60 minutes before the start until the end of the broadcast. The recording is made available immediately after the end or within 7 days at the latest.

5.3 Access to a course is lifelong unless stated otherwise with the specific course. The Seller reserves the right to update, modify or supplement the content.

5.4 The Buyer acknowledges that using the content requires a stable internet connection and standard technical equipment (computer/tablet/phone, browser).

6. Withdrawal from the contract

6.1 In accordance with Section 1837(l) of the Civil Code, the Buyer acknowledges that they have no right to withdraw from the contract for the delivery of digital content if it was delivered with the Buyer's prior express consent before the expiry of the withdrawal period and the Seller informed them of this fact before the contract was concluded.

6.2 By clicking the “Buy” button, the Buyer expressly agrees that the content will be made available immediately and waives the right to withdraw from the contract within 14 days.

6.3 Money-back guarantee: If, after looking into the content, the Buyer finds that the course does not suit them, they may within 14 days of purchase request a refund by email at jsem@martin-sabata.cz. This guarantee applies only where the Buyer has not viewed more than 30% of the course content. This guarantee goes beyond the statutory obligation.

6.4 For Live courses, withdrawal is possible up to 24 hours before the start of the broadcast with a full refund. After that the course is deemed to have started.

6.5 Refunds for credits are governed by Article 11.6.

7. Complaints

7.1 Complaints can be made by email at jsem@martin-sabata.cz. A complaint will be handled within 30 days of its delivery.

7.2 Grounds for complaint: content not delivered, technical problems preventing viewing, content not matching the description.

7.3 In the case of a justified complaint the Buyer is entitled to free removal of the defect, a discount on the price or withdrawal from the contract.

8. Intellectual property rights

8.1 All content on the Platform (texts, videos, audio, graphics, design) is protected by copyright law. The Buyer obtains a personal, non-transferable licence to use it solely for their own educational purposes.

8.2 The Buyer undertakes not to distribute the content, not to transfer it to third parties, not to publish it, not to download it for further distribution and not to share access credentials. Breaching this undertaking may lead to immediate cancellation of the account with no right to a refund and to claims for damages.

8.3 For Live courses, recording the broadcast without the Seller's express consent is prohibited.

9. Personal data protection

9.1 The processing of the Buyer's personal data is governed by a separate document Personal data protection (GDPR).

10. Study mode and AI Services

10.1 The Buyer may upload their own Materials to the Platform and be quizzed on them. Artificial intelligence takes over or creates questions from the Materials, evaluates the Buyer's answers and answers questions in the chat.

10.2 The Buyer acknowledges that the outputs of artificial intelligence are indicative and may contain errors. The evaluation of answers does not replace a tutor or an exam.

10.3 Materials and answers are processed by the artificial intelligence providers listed in the document Personal data protection. The Seller does not routinely look at the content of Materials or answers; it does so only at the Buyer's request (e.g. when handling a complaint) or where required by law.

10.4 The Seller may modify and develop the functions of the AI Services.

11. Credits

11.1 AI Services are paid for from Credit. Credit is deducted according to the actual consumption of individual operations (processing a Material, a question, evaluating an answer, a chat message). The balance and the history of deductions are shown in the user account under Credits.

11.2 A new user account receives a one-time trial Credit worth CZK 30. The trial Credit cannot be paid out or transferred.

11.3 Credit can be purchased in packages at the price stated on the Platform. Payment is made in accordance with Article 4.

11.4 Credit does not expire and cannot be transferred to another account.

11.5 Once the Credit is used up, the AI Services are suspended until it is topped up. Uploaded files remain stored.

11.6 The Seller will refund the unused part of purchased Credit upon request sent by email to jsem@martin-sabata.cz within 14 days of purchase, using the same payment method, within 14 days of receiving the request. The trial Credit is not refunded.

11.7 Verified tutors receive free Credit to the extent stated on the Platform.

12. Rules for uploaded content

12.1 The Buyer may only upload Materials to which they hold the rights (e.g. their own notes or class materials for their own study) and which do not violate the law.

12.2 It is prohibited to upload pornographic content, instructions for violence or for making weapons and explosives, materials spreading hatred against groups of people or inciting violence, instructions for criminal activity, and content infringing the rights of third parties.

12.3 Materials are assessed automatically before processing. A Material that clearly violates Article 12.2 is not processed, is not used in the study mode or the chat and cannot be shared; the Buyer will see a notice about this. Borderline cases are only flagged for review by the Seller. The Seller sees only the category, not the content of the Material.

12.4 If the Buyer considers the blocking of a Material to be a mistake, they may request a review by email at jsem@martin-sabata.cz.

12.5 In the event of repeated or serious violation of Article 12.2, the Seller may cancel the user account. In such a case, the Seller will refund any unused purchased Credit.

12.6 The Buyer may delete uploaded files at any time in the Files section and may request cancellation of the account by email at any time.

13. Final provisions

13.1 The Seller may amend the T&C. The Seller will inform registered users of the amendment by email at least 14 days before it takes effect. Anyone who disagrees with the amendment may cancel their account before it takes effect and request a refund of unused purchased Credit. Contracts for the purchase of courses already concluded are governed by the version of the T&C in force at the time of their conclusion.

13.2 Out-of-court settlement of consumer disputes: Czech Trade Inspection Authority, central inspectorate — ADR department, Štěpánská 15, 120 00 Prague 2, www.coi.cz.

13.3 This version of the T&C takes effect on 12 November 2026. For users registered before that date it takes effect on 26 November 2026; until then the version effective from 23 May 2026 applies to them.

In Hořice, 12 November 2026
Martin Šabata, operator of EduPlace